Change Logs

7.11 (2025-08-28)

BUGFIX Fixed an issue in Jira Service Management where the error message on the resources field would not go away when the user selects a value. Note that this was not blocking the user to submit the request.

7.10 (2025-08-27)

IMPROVEMENT Jira Service Management now shows a warning if no resource is selected within 10 seconds. This applies to all booking experiences except Time Slots.

BUGFIX Fixed an issue that stopped the Time Slots booking option from working for Jira Service Management Portal users.

7.9 (2025-08-26)

IMPROVEMENT Jira Service Management now shows a warning if no slot or resource is selected within 10 seconds when using the Time Slots booking experience.

BUGFIX Fixed display issues in Time Slots calendars.

BUGFIX Fixed an issue where the old configuration appeared briefly when saving a new one.

7.8 (2025-08-26)

BUGFIX Fixed an issue that blocked updates to the resource list.

7.7 (2025-08-22)

IMPROVEMENT In the Time Slots booking experience, unavailable slots are now shown as disabled instead of being hidden.

IMPROVEMENT The resource type warning now appears only when Jira Assets is installed, since resource type switching is only supported in that case.

BUGFIX Fixed an issue where booking slots were displayed before the defined custom range start date.

BUGFIX Fixed an issue in the Booking Flow configuration where read-only fields were editable by non-Jira administrators.

7.6 (2025-08-21)

IMPROVEMENT Booking Experiences

You can now choose between 4 booking experiences in the Availability tab of your Booking Flow configuration:

• Start Time + Duration

• Start Time + End Time

• Start Time + Duration + End Time

• Time Slots (beta)

The first three options let you control how start time, end time, and duration fields are displayed. You can also set:

• A default start time (e.g., tomorrow at 08:00)

• A default duration (e.g., 45 minutes)

• A custom duration field label (useful for localization)

New Time Slots

The new Time Slots experience requires users to book from pre-defined time slots. It offers flexible configuration options, including:

• Resource timezone

• Availability windows

• Duration

• Rolling period or custom date range

• Minimum notice time

• Start time increment

Time Slots apply to all resources in the Booking Flow. For per-resource availability, you can either:

• Use Jira Automation to create placeholders for unavailable times (for recurring cases), or

• Create separate Booking Flows for different resource groups.

For setup instructions, refer to the Customize the Booking Experience documentation.

BUGFIX Fixed an issue that prevented the Rovo Agent from retrieving resources from Booking Flows.

7.5 (2025-08-11)

BUGFIX (JSM only) Enhance error management when facing permission issues with Jira Servicedesk.

7.4 (2025-07-10)

BUGFIX (JSM only) Reverted to using a panel on the portal creation page. Forge custom fields are not yet supported for portal and anonymous users.

7.3 (2025-07-08)

BUGFIX Fixed an issue that prevented creating the first Booking Flow using a template when start and end custom fields were included.

7.2 (2025-07-07)

BUGFIX Fixed an issue where accentuated characters caused errors during Booking Flow creation.

7.1 (2025-06-27)

BUGFIX (Visual adjustment) Added a short delay to prevent valid resources from briefly appearing as invalid.

7.0 (2025-06-25)

Important: New Permission Required

Version 7.0 includes a new permission for Jira Assets. A Jira Administrator must go to Manage Apps and click Update to grant the new permission.

IMPROVEMENT Flexible Resource Pool Management

You can now choose how to manage your resource pool in Booking Flows:

• Connect to Jira Assets using AQL queries (available for JSM Premium).

• Manage resources directly in the Booking App, without relying on custom fields.

This flexibility lets you structure resources based on your specific needs.

Custom Field Change

Resource fields have moved from Jira’s single-select custom field to a Forge-based custom field.

• What’s better: More flexible resource display.

• Limitations: Currently, Forge fields can’t be used in Jira statistics gadgets or JSM Forms.

We're actively exploring improvements and would love your input. Book a short call with our team if this impacts you. Your feedback matters!

IMPROVEMENT Smart Availability Suggestions in Native Jira Screens

Previously, resource availability suggestions were only shown in the Booking App’s schedule and reschedule screens. With this update, you can now access the same smart suggestions directly from native Jira screens, including:

• Issue creation screens

• Transition screens

This makes it easier to schedule or reschedule resources at the right time—without leaving Jira.

Duplicate Date Fields in Some Jira Screens

Smart availability suggestions now work on most native Jira screens.

However, due to current Jira limitations, you may see duplicate Start/End date fields on the following screens:

• Issue creation screen in JSM service projects

• Transition screens in JSM service projects

• Transition screens in business projects

Always use the fields under the yellow “Booking” banner. These are powered by the Booking App. Ignore the original Jira Start/End fields.

For the best experience, use Jira Software projects. These are now the default when creating new projects from Booking Flows templates.

IMPROVEMENT Improved Booking Flow editor with clearer button labels and a discard warning for unsaved changes.

BUGFIX Removed the Booking header from the JSM portal when not linked to an active Booking Flow.

6.1 (2025-05-28)

BUGFIX Fixed a crash that occurred when selecting a Jira project while creating a Custom Flow template.

BUGFIX Removed unnecessary error messages ("booking config") from JSM requests that aren’t linked to a Booking Flow.

6.0 (2025-05-21)

Important

Version 6.0 includes a new permission to write application properties.
A Jira Administrator must go to Manage Apps and click Update to grant the new permission.

IMPROVEMENT A Project Page is now available in every project with an active Booking Flow.
You can access it from the left-hand menu or in the top navigation bar (under More, if there are many tabs).

Info

For existing flows, the tab may take up to 24 hours to appear after upgrading.

IMPROVEMENT Notification messages, such as those shown after updating a Booking Flow, now appear in modals to ensure they are clearly visible and not missed.

BUGFIX Fixed the Create button in the Booking Flow Template form, which remained disabled until a change was made.

BUGFIX The Statuses filter now correctly displays available statuses.

BUGFIX Drag-and-drop now works as expected, even when many events are displayed on the Timeline.

5.8 (2025-05-15)

IMPROVEMENT When creating a Booking Flow from a template, you’ll now see the following fields:

• Name: Name of your new flow.

• Description: Description of your new flow.

• Resource field name: Name of the new select list custom field listing your resources.

• Work type name: Name of the new work item (issue type) used to book resources.

IMPROVEMENT A new Other Stuff template is available. It includes empty fields and no default resources, making it ideal for starting from scratch.

5.6 & 5.7 (2025-05-14)

Jira Service Management:

BUGFIX The creation panel now appears for anonymous users.

BUGFIX Improved conflict checks by ensuring the query considers all relevant tickets.

5.4 & 5.5 (2025-05-13)

IMPROVEMENT Resolved minor user experience glitches.

BUGFIX Our Rovo Agent now returns a valid URL for the created booking.

BUGFIX Fixed an issue where start and end date validation failed in specific scenarios.

BUGFIX Fixed an error when retrieving the JSM configuration.

5.3 (2025-04-15)

IMPROVEMENT Pressing Enter now speeds up the initial creation of the resources pool when starting a new Booking Flow.

IMPROVEMENT Labels for deleting a Booking Flow have been clarified for better understanding.

BUGFIX Project selection is now limited to company-wide projects to avoid incorrect assignments.

5.2 (2025-04-10)

BUGFIX Resolved an issue where the Booking Creation panel remained active when adding the JSM Creation panel, even on forms not related to bookings. The panel now behaves as expected and stays disabled when not applicable.

5.1 (2025-04-08)

IMPROVEMENT Custom field names are now displayed in forms, making them clearer and fully aligned with your Jira configuration.

5.0 (2025-04-03)

Important

Version 5.0 includes a new JSM permission and requires manual approval.
A Jira Administrator must go to Manage Apps and click Update to grant the new permission.

IMPROVEMENT We’ve hidden the Booking activity tab for Jira work items that are not part of any Booking Flow.

IMPROVEMENT Resource suggestions and conflict detection are now available on the Jira Service Management Portal. For detailed instructions, refer to the Creating a JSM Request documentation.

4.8 (2025-04-01)

BUGFIX Fixed an issue with the Duration selection.

4.7 (2025-03-27)

IMPROVEMENT Added a Duration field to simplify resource booking. Now, after selecting a Start Date, you can either:

• Choose an End Date, and the system will calculate the duration automatically.

• Enter a Duration, and the system will set the end date accordingly.

4.6 (2025-03-20)

IMPROVEMENT When creating a Booking Flow from a template, you can now select an existing Jira project or create a new one.

4.5 (2025-03-17)

IMPROVEMENT You no longer need to specify a summary when booking with the Rovo Agent.

BUGFIX Fixed an issue where draft workflow schemes caused failures when creating a Booking Flow from a template. These drafts are now automatically deleted.

BUGFIX Fixed an issue where the Rovo Agent would not always return the link to the booking request work item.

4.4 (2025-03-12)

IMPROVEMENT Added a colorful Booking icon to the Jira Apps menu, for better visibility.

BUGFIX Fixed an issue where the creation of a Booking Flow failed at the final step on some Jira instances.

4.1, 4.2, 4.3 (2025-03-11)

IMPROVEMENT Updated the Reschedule modal title to include a direct link to the Jira work item.

4.0 (2025-02-26)

Important

Version 4.0 includes a new permission and requires manual approval.
A Jira Administrator must go to Manage Apps and click Update to grant the new permission.

IMPROVEMENT Introduced a Timeline tab to help you visualize, schedule, and reschedule bookings

BUGFIX The cursor now automatically focuses on the Resource Name field when adding a new resource in the Quick Setup.

3.11 (2025-02-19)

BUGFIX Added error message when transitions are not found when rescheduling.

3.10 (2025-02-11)

IMPROVEMENT Improved the flow for adding resources in Quick Setup.

BUGFIX Fixed an issue where unprivileged users could not see the booking table.

BUGFIX Added a missing permission check for Quick Setup steps.

3.9 (2025-02-06)

IMPROVEMENT Improved speed for suggestion and conflict prediction when booking or rescheduling.

BUGFIX Ensured the correct timezone is used and displayed to users.

3.8 (2025-01-31)

BUGFIX Fixed a issue with the reschedule modal not being up to date after rescheduling.

3.7 (2025-01-20)

BUGFIX Fixed an issue where Template creation could fail due to status casing inconsistencies.

3.6 (2025-01-16)

IMPROVEMENT Added new screens for creating and rescheduling bookings, including available resource suggestions.

IMPROVEMENT Implemented a List View to display all bookings in a Booking Flow, with filters for dates, requester, resources, and statuses.

IMPROVEMENT Added a Reschedule button to the Booking activity tab.

IMPROVEMENT Moved the Rovo Banner from the Booking Flow to the Booking Hub screen.