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This article explains how to enable Booking on Jira Service Management (JSM), create and configure a request type, adjust field settings, and understand current limitations.
Requirements
To enable booking on JSM, you need:
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Jira Service Management installed and active.
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A configured Booking Flow in a Jira service space.
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A workflow transition from the first status back to itself. This is included by default if you use the Booking Flow templates.
Info
When you create a Booking Flow in a new Jira space, a company-managed software project is automatically created. If you want to create a Booking Flow on a service project, you must first create the Jira space manually. Once created, you can select it when creating a Booking Flow.
Configure your JSM Request
When you create a Booking Flow from a template in a Jira service space, a JSM request type is created automatically. To make it visible in the customer portal:
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In your space, go to Space settings > Service requests (or Unassigned, depending on your setup).
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Locate the request.
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Click the three dots (…) next to the request and select Edit portal groups.
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Assign the request to the desired portal groups.
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Click Save.
Create a new JSM Request
If the JSM request was not created automatically with your Booking Flow, complete these steps:
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Open your JSM Space Settings.
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Go to Request management > Request types.
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Click Create request type > Create blank.
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Enter a Name (for example, “Book a car”).
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Select a Portal group.
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Choose a Work type (for example, “Car Booking”).
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Click Add.
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Click View in Portal to verify your new request.
Examples
