Creating a JSM Request

Booking is available on your Jira Service Management (JSM) portal, with suggestions and conflict detection.

Requirements

To enable booking on JSM, you must have:

• Jira Service Management installed and active.

• A configured Booking Flow in a Jira service project.

• A workflow transition from the first status back to itself.

Info

When creating a Booking Flow in a new Jira project, a company-managed software project is automatically created. If you want to create a Booking Flow on a service or business project, you must first create the Jira project manually. Once created, you can select it when creating a Booking Flow from a template.

Creating a JSM Request

1. Open your JSM Project Settings.

2. Go to Request management > Request types.

3. Click Create request type > Create blank.

4. Choose a request Name (for instance “Book a car”).

5. Select a Portal group.

6. Choose your Work type (for instance “Car Booking”).

7. Click Add.

8. Remove “<p>Powered by Apwide Booking</p>” from the Booking field description.

9. Click Save changes.

JSM Request Example