Create a JSM Request

This article explains how to enable Booking on Jira Service Management (JSM), create and configure a request type, adjust field settings, and understand current limitations.

Requirements

To enable booking on JSM, you need:

• Jira Service Management installed and active.

• A configured Booking Flow in a Jira service space.

• A workflow transition from the first status back to itself. This is included by default if you use the Booking Flow templates.

Info

When you create a Booking Flow in a new Jira space, a company-managed software project is automatically created. If you want to create a Booking Flow on a service project, you must first create the Jira space manually. Once created, you can select it when creating a Booking Flow.

Configure your JSM Request

When you create a Booking Flow from a template in a Jira service space, a JSM request type is created automatically. To make it visible in the customer portal:

1. In your space, go to Space settings > Service requests (or Unassigned, depending on your setup).

2. Locate the request.

3. Click the three dots (…) next to the request and select Edit portal groups.

4. Assign the request to the desired portal groups.

5. Click Save.

Create a new JSM Request

If the JSM request was not created automatically with your Booking Flow, complete these steps:

1. Open your JSM Space Settings.

2. Go to Request management > Request types.

3. Click Create request type > Create blank.

4. Enter a Name (for example, “Book a car”).

5. Select a Portal group.

6. Choose a Work type (for example, “Car Booking”).

7. Click Add.

8. Click View in Portal to verify your new request.

Examples