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Creating a JSM Request

Booking is available on your Jira Service Management (JSM) portal, with suggestions and conflict detection.


Requirements

To enable booking on JSM, you must have:

  • Jira Service Management installed and active.

  • A configured Booking Flow in a Jira service project.

  • A workflow transition from the first status back to itself.

Info

When creating a Booking Flow in a new Jira project, a company-managed software project is automatically created. If you want to create a Booking Flow on a service or business project, you must first create the Jira project manually. Once created, you can select it when creating a Booking Flow from a template.


Creating a JSM Request

  1. Open your JSM Project Settings.

  2. Go to Request management > Request types.

  3. Click Create request type > Create blank.

  4. Choose a request Name (for instance “Book a car”).

  5. Select a Portal group.

  6. Choose your Work type (for instance “Car Booking”).

  7. Click Add.

  8. Remove “<p>Powered by Apwide Booking</p>” from the Booking field description.

  9. Click Save changes.

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JSM Request Configuration Example


JSM Request Example

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JSM Request Creation Example

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JSM Request View Example

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