Creating a JSM Request

Booking is available on your Jira Service Management (JSM) Portal, with suggestions and conflict detection.

Requirements

To enable booking on JSM, you must have:

• A configured Booking Flow in a Jira service project.

• Jira Service Management installed and active.

Info

When creating a Booking Flow in a new Jira project, a company-managed business project is automatically created. If you want to create a Booking Flow on a service or software project, you must first create the Jira project manually. Once created, you can select it when creating a Booking Flow from a template.

Creating a JSM Request

1. Open your JSM Project Settings.

2. Navigate to Request management > Request types.

3. Click Create request type > Create blank.

4. Choose a request Name (for instance “Parking Booking”). Se

5. Select a Portal group.

6. Choose your Booking Flow Issue type (for instance “Parking Slot Booking”).

7. Click Add.

8. For the Summary field, you can check Use a preset value, hide it from the portal, and set a Default text (e.g., “Parking Slot Booking”). Alternatively, leave it unchecked to allow users to enter their own summary.

9. For the Start time and End time fields, you must check Use a preset value, hide it from the portal, and enter any default text (e.g., “2025-01-01 12:00 AM”). These values will be replaced by the Booking App after the request is created.

10. For the Resource field (for instance “Parking Slot”), you must check Use a preset value, hide it from the portal, and select any default option from the Select List (e.g., “Parking Slot A1”). This value will also be replaced by the Booking App after the request is created.

11. Click Save changes.

JSM Request Example