Book parking spots for appointments

When a customer books an appointment, they can specify how many parking spots they need. Parking bookings are created automatically and include a 30-minute buffer before and after the appointment.

Requirements

• Advanced Edition of Apwide Booking, which includes Automated Resource Selection.

• Booking Flow configured for parking spots.

• JSM request configured for your Customer Appointments, using a Single Select custom field for the number of Parking Spots to be booked.

• Access to Jira Automation.

• Familiarity with creating automation flows and using smart values.

Configuration

For this use case, we'll need three Jira Automation rules:

1. Parking Spot Booking (Start) - When a new Customer Appointment request includes parking spots, add a comment to inform the customer that parking availability is being checked.

2. Parking Spot Booking (Each) - Each time a comment is added to the ticket, create a Parking Spot booking request and decrement the number of parking spots remaining to be booked in an issue property.

3. Parking Spot Booking (Approval) - Each time a Parking Spot booking request is approved or rejected, add a comment to the linked Customer Appointment request.

1- Jira Automation: Parking Spot Booking (Start)

When a new Customer Appointment request includes parking spots, add a comment to inform the customer that parking availability is being checked.

Trigger: Work item created

The flow will be triggered when the Customer Appointment request is created.

JQL Example

project = BP and "Request Type" = "Customer Appointment"

Condition: {{smart values}} condition

We check if the Parking Spots field value is greater than 0.

First value

{{issue."Parking Spots".value}}

Action: Set entity property

We initialize an issue entity property with the number of parking spots to book.

Property key

parking_spots_to_book

Property value

{{issue."Parking Spots".value}}

Action: Comment on work item

We add a comment on the work item, that will trigger the next Jira Automation.

Comment

Thank your for your appointment request.

We are currently checking parking availability and will attempt to reserve {{issue."Parking Spots".value}} parking spot(s) for you.

2- Jira Automation: Parking Spot Booking (Each)

Each time a comment is added to the ticket, create a Parking Spot booking request and decrement the number of parking spots remaining to be booked in an issue property.

Trigger: Work item commented

The flow will be triggered when the Customer Appointment work item is commented.

JQL

project = BP and type = "Parking Spot Booking"

Condition: {{smart values}} condition

We check if the parking_spots_to_book issue property is greater than 0.

First value

{{issue.properties.parking_spots_to_book}}

Action: Create Apwide Booking

We create a Parking Spot booking with a randomly selected available resource and a 30-minute buffer before and after the appointment.

Summary

Parking Spot Booking ({{#=}}{{issue."Parking Spots".value}} - {{issue.properties.parking_spots_to_book}} + 1{{/}}/{{issue."Parking Spots".value}})

Booking start

{{issue.customfield_10156.minusMinutes(30)}}

Booking end

{{issue.customfield_10155.plusMinutes(30)}}

Condition: If block

We check if the booking was successfully created.

First value

{{createdJiraBooking.success}}

Action: Link work items

If the booking was successfully created, we link it to the current work item.

Linked work item

{{createdJiraBooking.issueKey}}

Action: Set work item property

If the booking is successfully created, we decrement the issue property by 1.

Property key

parking_spots_to_book

Property value

{{issue.properties.parking_spots_to_book.minus(1)}}

Condition: Else block

If the booking was not successfully created.

Action: Comment on work item

Comment

Unfortunately, we could not book more parking spots for you.

*From*: {{triggerIssue.customfield_10156.minusMinutes(30).convertToTimeZone("Europe/Zurich").format("EEE, dd MMM yyyy HH:mm z")}}
*Until*: {{triggerIssue.customfield_10155.plusMinutes(30).convertToTimeZone("Europe/Zurich").format("EEE, dd MMM yyyy HH:mm z")}}

Please contact the parking manager for assistance.

Action: Set entity property

Property key

parking_spots_to_book

3- Jira Automation: Parking Spot Booking (Approval)

Each time a Parking Spot booking request is approved or rejected, add a comment to the linked Customer Appointment request.

Trigger: Work item transitioned

The flow will be triggered when the Parking Spot Booking is approved or rejected.

JQL

project = BP and type = "Parking Spot Booking"

Branch: Branch flow / related work items

We create a branch for the Customer Appointment linked to the Parking Spot Booking.

Action: Comment on work item

We add a comment to the Customer Appointment request, which triggers the creation of the next Parking Spot booking, if required.

Need Assistance?

For support with Jira Automation with Booking, reach out to our Customer Portal.